Am I wrong in believing there was a time when we all thought banks could do no wrong - it was always us that got ourselves confused and could not make the figures add up.
If that was the case how different it is now!
In my dealing with the cancellation of credit card agreements on a daily basis I have had two customers both with the same bank ( the one that pays its Chief Executive to much pension) having there oustanding balances - one of £12500 and the other of £22000 completely written off as a result of the banks failure to be able to locate any of the customers original documents and agreements and therefore unable to defend our challenge.
My colleagues tell me this is a regular occurence with a number of household name banks resulting in their inability to respond to a challenge regarding its content.
I guess the message is always keep copies of your personal documents filed in a safe place at home - you never know when you may need them.
If you would like information on the cancellation of credit card debt please let me know.
Andy